We filed a formal complaint with the Consumer Financial Protection Bureau (CFPB) on behalf of a client about unlawful restraint and closure of a bank account without remitting the remaining balance. Complaint was successfully adjudicated and bank promised to issue check for remaining balance and send it to client.
$300
Consultation and Complaint Filing
October 2025
Arizona
You can submit a complaint online on the CFPB website. Then provide detailed information about the company and your experience. Alternatively, call 855-411-CFPB (2372) Monday–Friday 8 a.m.–8 p.m. ET or mail a written complaint to Consumer Financial Protection Bureau, P.O. Box 4503, Iowa City, IA 52244. You’ll receive a tracking number and updates via the secure online portal.
No, you do not need to be a U.S. citizen to file a complaint with the CFPB. Anyone who has experienced an issue with a covered financial product or service in the U.S. can submit a complaint, including non-citizens, residents, or even consumers abroad dealing with U.S.-based companies. The CFPB accepts complaints in over 180 languages.
After submission, the CFPB reviews your complaint for completeness within 1–2 days and forwards it to the company, which must respond within 15 days (extendable to 60 with notice). The company provides its response and any resolution; you can review and reply within 60 days. CFPB then closes the complaint as “closed with explanation,” “closed with monetary relief,” or “closed with non-monetary relief,” and may use aggregated data for enforcement or policy.
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